FAQ

Can I get a sample of items featured on the site?
Yes. Made In Multiples allows you to purchase a limited number of blank samples (up to 3 items) for purposes of inspecting style, quality of the garment, or for sizing. Items purchased as samples are not returnable but can be shipped back (at your cost) to Made In Multiples for embroidery/screen printing as part of your larger order. As with all orders, apparel must be paid for at the time of request. Due to the occasional misuse of samples, we reserve the right to honor or refuse sample requests at any time.

What is the return policy?
Made In Multiples is not able to guarantee the manufacturers apparel and therefore cannot accept apparel returns due to defects in the various items. However, Made In Multiples will guarantee the embroidery for up to 6 months from the original date of purchase. Made In Multiples reserves the right to either replace the item or refund the purchase price of the item. This is the only circumstance in which items may be returned.

What is the cancellation policy?
There is a very narrow window in the process in which orders may be terminated, approximately ten (10) days. Once an order is placed (actually paid for vs creating a shopping cart) your logo/artwork will immediately be digitized or a screen is created for screen printing. The digitizing fee cannot be refunded but the remaining items in your order can be cancelled at this point. You may terminate the remainder of your order until you authorize the sample artwork or sew out. Once the authorization is provided, your apparel will be ordered and customized to your specifications thereby prohibiting the termination of the order at this point. On all canceled orders, there is a 10% processing fee to cover cost incurred due to your cancellation.

Why can't I order Nike or Ping items without a logo?
Nike and Ping refuse to allow the sale of their products without additional embellishment, therefore we are not allowed under our agreement with them to sell their product as a sample or without additional logos.

Will I always need to use my Account Manager to place new orders?
No. As long as you to continue to use the same logo or artwork, you will be able to very quickly order additional apparel. If you decide to change your logo or use a new logo, you will need to use your Account Manager to verify the accuracy of the new image. Although your Account Manager may not be needed, they will be happy to assist you as much or as little as you desire.

How do I get my logo to you and in what format is it needed?
Once your Made In Multiples account is created you will be able to upload as many as five images directly to your account. Your Account Manager will be happy to help you through the process of uploading your images. Our digitizing department can work with several different image formats including, jpg’s, bmp’s, gif, tiff, eps and AI files. When you order screen printed apparel, the images require a higher resolution (at least 300 dpi) files, again your Account Manger will be happy to guide you through this process as well.

What if I already have my logo digitized?
In most cases we are able to use the dst files that have been created by others. If we are able to use the file, we will waive the $60 digitizing fee.

How long does it take to receive my order?
In most cases your initial order will be in your possession within three (3) weeks of the date you paid for the order. This time frame will vary depending on the time required to perfect the image/logo prior to placing on your apparel. Additional orders will typically be in your possession within two weeks so long as new logos/images are not needed. Once you create your order, you will see a checklist that will show you exactly where your order is in the process.

Will the garment shrink?
Shrinkage has been greatly reduced in the garment industry over the years, however you may experience slight shrinkage depending on the specific manufacturer. Sizing charts are available for most manufacturers upon request.

Do you have Big/Tall sizes available?
Yes, we do work with a handful of vendors that offer a wide variety of clothing in Big/Tall sizes.

Can I have more than one embroidery location on my garment?
Yes, additional locations of embroidery are available at $3.00 per garment per location. However, there is an additional digitizing charge of $60.00 for each new logo as well.

Can I mix different items for quantity pricing?
Yes. Our quantity discounts are based on the total number of items in your order. That includes every different style, color and size you order.

Can I see my embroidered logo before production begins?
Yes. With each new logo, we provide a proof of the embroidered logo before we begin production of your order. After the logo is set-up for embroidery, we embroider it on a piece of material, and send to you as a proof. That way, you know exactly what the embroidered logo will look like before you receive your order. Once the proof of the embroidered logo is approved, we will begin production of your order. Proofs are provided only after an order is received. We do not produce any “spec proofs” prior to an order being placed.

Why can't my Account Manager authorize the sew out of my logo?
This step was specifically designed to protect your apparel from possibly being created improperly. Your order will not processed until you are completely happy with the way your logo/brand will look on the apparel you are ordering. We ensure this by requiring you to check the “Logo Approved” box that only appears on your order.

What are my payment options?
Credit Cards
We currently accept VISA, MasterCard, American Express and Discover. Our website is built with state-of-the-art technology that is designed to keep your information safe and confidential.

Check Payments
We do accept checks as payment on invoices. Because of the nature of custom embroidery, we cannot begin production of your order until we have received payment.